Terms and Conditions

1. General

  • Conference hire – rooms may be hired for conferences and meetings
  • All hirers should specify at the time of booking what they will use the room(s) for and how many people are expected to attend.
  • The room booked must be big enough to hold the number of guests expected – the capacity of rooms is stated on our website and advice can be sought from a member of staff as to which room is the most suitable
  • Damage to or loss of personal property is the responsibility of the hirer
  • Use of Greenbank’s car park is at the owner’s risk
  • Any damage to the room is the responsibility of the hirer and any damages should be paid for
  • Sub hire of rooms is not permitted
  • Greenbank reserves the right to refuse a booking.
  • Any breach of terms and conditions may result in the contract being terminated.

2. Booking

  • A verbal provisional booking quoting a valid purchase order number can be made which will be held for up to 14 days.
  • A booking is confirmed when a completed booking form and purchase order have been received.
  • A letter of confirmation / email will be sent to confirm the booking
  • Any variation to the original booking including cancellations must be notified in writing. Cancellations made 4 – 2 weeks prior to booked date with incur a 40% charge / less than 2 weeks will incur a 100% charge.

3. Charges and Payment

  • Room hire charges are as stated on our website or as agreed in writing
  • Final numbers should be confirmed no later than 1 week before the event
  • Full payment is due within 30 days of the event.