Reopening FAQs

When is Greenbank Sports Academy Reopening? 

The gym and sports hall reopened on Monday 13 September.

Which areas are not open yet?

The café and male and female changing rooms and showers will remain closed to customers for general use as they undergo refurbishment work. A changing facility with a shower is available for disabled customers only.

What changes have you made?

The safety of our members and our staff is always our main priority, so we’ve put in a number of measures so people feel safe. Our key measures include: 

  • Refurbishment of sports hall floor – Sports hall wooden floor has been sanded, sealed and relined with various sports markings.
  • One way system in some areas of the Academy building
  • Hand sanitisers stations throughout the Academy building
  • Protection screens at reception and on some pieces of equipment in the gym.
  • Enhanced cleaning schedules 
  • Staff sanitising equipment after use 
  • Cleaning equipment for members to use, should they wish to.
  • More space in between gym equipment and furniture removed/spaced out.

What are the opening times?

Gym

Monday – Friday 8am – 9pm

Saturday 8am – 4pm

Sunday Closed

Sports Hall

Monday – Friday 9am – 10pm

Saturday 8am – 4pm

Sunday  Closed

For any sports hall bookings/events outside of these hours, customers will need to contact us to discuss your requirements.

The change in operating hours will help us maintain access to the most popular and targeted activities, continue to accommodate user groups and support the long-term future of the centre. We understand that this may not be suitable for all users and we will re-evaluate this once we are up and running.

Do I need to book?

Gym

You do not need to book your time at the gym, just turn up during our opening hours. We have an advised capacity of 18 people. Staff will observe and manage capacity as appropriate.

The Gym will initially be unstaffed between 12-1pm and 5-6pm weekdays.

Existing members

If you want to set a personal plan with one of our gym trainers or require a refresher induction, you will need to book a slot. Bookings can be made from Monday 13th September by calling 0151 280 7757 or emailing sports.academy@greenbank.org.uk.

Sports Hall

If you wish to use our Sports Hall facilities, you must book. To make a booking, please call 0151 280 7757 or email sports.academy@greenbank.org.uk.

From October, all bookings will be taken via our facility booking partner Pitchbooking. This new booking facility will allow you to view availability and pay for your booking online, 24 hours a day.

To book, you will need to signup with the Pitchbooking site. We recommend you do this as soon as possible so your account is ready when online bookings go live.

What if I had an active gym membership before the centre closed?

From Monday 13 September, gym members with an active subscription (Live membership from prior to Tuesday 10 March 2020) will be able to use the gym. When you first visit us, your membership will be taken off hold, and you will be provided with a new membership key fob. This will replace any old cards that you may have. You must use your key fob each time you attend a gym session and sign out once you have finished in the same way.

All pre-paid members who do not reactivate their membership by Monday 1 October will automatically be taken off hold.

If you are a monthly Direct Debit member, you will need to fill in a new Direct Debit mandate form, available from reception.

Will Gym Membership prices remain the same?

Gym membership prices remain the same. They will be re-evaluated in January 2022.

Will showers and changing rooms be available when using the gym/sports hall?

Changing room showers will remain closed for ongoing refurbishment work.

Male and Female Changing rooms will be open but with limited space available. If possible, you are asked to arrive in the clothes you intend on wearing for your session.

What toilet facilities will be available to users?

The toilets in the reception area have been refurbished. These will be available to all customers of Greenbank Sports Academy. Baby changing facilities will also be available. A disabled toilet will be made available to any users on request, or by opening using a radar key.

Will lockers be available?

Lockers will be available to our customers. You can collect a key from reception. Your membership key fob will be kept until your locker key is returned.

What if I feel unwell?

Do not attend Greenbank Sports Academy if you are ill or if you have any symptoms of COVID. If you have symptoms, you are advised to:

  • Self-isolate and get a COVID PCR test immediately by booking online or calling 119.
  • If the test is positive, you must self-isolate and follow advice provided by NHS test & trace.

Will the weekly inclusive activity programme be restarting?

Regular activities will restart gradually. We will update our website and social media with any sessions that are running.

Does Greenbank Sports Academy have an app?

Greenbank Sports Academy use the Member Me+ mobile app which can be downloaded from the Apple App or Google Play stores. The app has access to facility information, links to our social media channels, push-notifications, promotions. If you are a gym member, you will also be able to add your membership details which will enable you to use to sign in when you arrive and leave. Watch this video on how to use the Member Me+ app.