Our Mission

Supporting people to achieve their potential through inclusive education, sport and leisure activities.

Greenbank Sports Academy Objectives include:

* Offering a diverse Inclusive Sports & Activity Programme.

* Providing a fully equipped gym with specialist equipment for disabled people.

* Delivering sports and recreation sessions for target groups during school holidays.

* Offering specialist sports coaching for the community, including schools.

* Establishing pathways into vocational training and coaching via Greenbank College.

* Opening employment opportunities in the sports and leisure sector for disabled people and identified target groups.

* Providing community-accessible conference, sport and fitness facilities operated on a not-for-profit model, where all income is reinvested to benefit the community.

Our Commitment to You

* Provide a safe, welcoming, and inclusive environment for everyone.

* Deliver high-quality facilities, coaching, and programmes accessible to all ages and abilities.

* Treat all customers with dignity, fairness, and respect.

* Communicate openly, clearly, and honestly about our services and activities.

* Actively listen to your feedback and use it to improve our services.

* Promote sustainability and ensure our operations benefit both people and the planet.

Our Service Standards

* Friendly, professional, and supportive staff.

* Qualified coaches and instructors who prioritise your wellbeing.

* Clean, safe, and well-maintained facilities.

* Accessible services and programmes for people of all abilities.

* Timely responses to enquiries, bookings, and complaints.

* Safeguarding practices that protect children, young people, and vulnerable adults.

Your Responsibilities

* Treat our staff, volunteers, and other members with courtesy and respect.

* Use our facilities and equipment safely and responsibly.

* Follow the health, safety, and safeguarding guidance provided.

* Respect the policies and procedures including equality, diversity, and inclusion.

* Keep us informed of any changes to your details or health that may affect your participation.

Share your ideas, concerns, and feedback to help us improve.

Equality, Diversity & Inclusion

We are committed to ensuring everyone has equal access to sport and wellbeing opportunities. Discrimination, harassment, or bullying will not be tolerated under any circumstances.

Feedback and Complaints

You can give feedback in person, by phone, email, social media direct messaging or through our website.

We aim to acknowledge all complaints within 5 working days and provide a full response within 10 working days.

Telephone: Sports Academy Reception 0151 2807757 / sports.academy@greenbank.org.uk

We welcome positive feedback and will always share it with our team.

Our Promise

Greenbank Sports Academy is more than just a sports facility—it is a place where the community comes together to learn, grow, and achieve. We are committed to putting our members and community at the heart of everything we do.

V2 GSA001 Adapted Date: 20/10/2025