Payments & Bookings

  • Events are booked via email correspondence (sports.academy@greenbank.org.uk), where a quote is provided, and a service level agreement is reached between Greenbank Sports Academy and the Customer.
  • The agreed-upon price and payment terms for the event will be outlined in the quote and is binding upon acceptance. 

Payment for bookings will be agreed by Greenbank Sports Academy and the Customer, to be paid by one of the following methods: 

  • Direct Debit from one nominated bank account at the end of each monthly billing period. 
  • An invoice for an agreed time period, sent to the Customer to be paid within the date of the invoice at the Greenbank Reception by Cash or Debit/Credit Card/Stripe link. Direct Bacs details for Greenbank’s bank account are not provided as the norm. Uses wanting to pay by bacs will need to use Stripe link in order to pay by this method. 

Background & Safeguarding Checks

  • Upon booking, if coaching/instructing/club booking or other third party organisation you accept that you must provide Greenbank Sports Academy with written confirmation that you have completed the following checks on your staff and relevant policies/processes are up-to-date for the third party.
  • By providing this you confirm that you have no information to suggest that the members of staff/volunteers cannot work in a College based sports facility with vulnerable children and vulnerable adults. This is in keeping with all relevant statutory guidance including ‘Keeping Children Safe in  Education (DFE). All Pre Employment checks are confirmed as having been undertaken and include:
  • Safeguarding policy  – DBS registration numbers for coaching staff –  Public Liability Insurance –  Staff Qualification Checks including any barring’s from industry – Activity/Organisation Risk Assessment.

Block Bookings

  • Block bookings are continuous on a weekly basis unless otherwise requested and agreed by Greenbank Sports Academy.
  • Block bookings will be reviewed yearly, or at a point when Greenbank wishes to review its bookings based on its current mission statement and strategic direction.
  • A block booking is classed as ‘an ongoing booking made for a term or more, whether for one day or 5 days.
  • 30 days’ notice is required for termination of the Block Booking agreement while 7 days’ notice is required for one-off cancellations in writing.
  • A 3-strike rule is in operation for any booking period, and will enforce an immediate review of the block booking.

Casual Bookings

  • All casual bookings are paid for at point of booking and are non refundable or transferable.
  • A casual booking is classed as ‘bookings made ‘as you go’ for one-off days/hours, either in advance or on the day. This may also be for short periods of time’. 

Refunds, Liability and Availability

  • There will be no refunds or credits for dates cancelled by the customer without due notice as detailed above. 
  • Liability for damage rests solely with the Customer of Greenbank Sports Academy and its facilities. 
  • If the facility is unavailable for use on certain dates, the Customer will be informed 7 days in advance and the payment for the block booking will be adjusted accordingly. 

Sports Hall 

  • Each booking starts on the hour and lasts for a period of 55 minutes with 5 minutes at the end of each booking allocated for set-up and preparation of equipment for the next activity.
  • The Customer is allowed to use these 5 minutes to pack away personal belongings and equipment before vacating the facility before the next booking begins. 

Therapy Room/Rebound Therapy Hire/Teaching Room 

  • Each booking is based on a 55 minute booking period unless agreed otherwise with centre Management.

General Conditions of use of all Facilities 

  • Equipment should not be stored within the sports hall storage rooms without the prior approval of centre management. Greenbank reserve the right to agree a rental charge for any equipment or storage units. These should be removed immediately when the block booking period expires.